Before you submit your feedback please check that you have actually used our service. If you booked and prepaid for your journey online, via email or over the phone with Heathrow Taxis then please submit your feedback and we will get back to you as soon as possible. However, if you took a taxi from a taxi rank outside a terminal building and paid the driver directly then you have not used our service and it is unlikely we will be able to help you if you have a query or complaint about your journey.